Design Ears – Terms Of Service

Terms of Service

BEST WAY TO CONTACT US

DesignEars®
4 Pasadena Ct Alexandra Hills Qld 4161
info@designears.com.au
www.designears.com.au

Appointments are required for fittings and can be made by contacting us directly on:

TRADING HOURS

Monday: 9am5pm
Tuesday: 9am5pm
Wednesday: 9am5pm
Thursday: 9am5pm
Friday: Closed
Saturday: Closed
Sunday: Closed
Public holidays: Closed

DESIGNEARS® GUARANTEE

Ensuring that our customers are 100% satisfied is of the utmost importance to DesignEars®

As our products are custom made for your ears only and we guarantee that they will fit comfortably. if you find any discomfort, please contact us within 7 days to arrange an adjustment as we offer a 30-day comfort fit guarantee and are happy to make any necessary adjustments for you at no charge within the first 30 days. If you have not made contacted us within the first 30 days or would like adjustments made after you have hade the Earmolds for more than a month a service fee may be charged. The service fee may vary and will be charged at the discretion of DesignEars® depending on the condition of the Earmolds and the work required. Please ask for a quote before any work is carried out.

If by chance you are still not happy with the fit or the quality of your product, and we have tried all we can to satisfy you we will happily offer a refund on the product within the first 30 days of purchase. The refund will be on the product that you have the issue with only, the product does not show signs of excessive use, and the product has not been misused or mistreated. A copy of your receipt will be required for proof of purchase. The cost of the impression will not be included in the refund if the impression was charged nor any other associated cost you may have incurred.

IMPRESSION OF THE EARS

We want to make amazing custom earmolds for you, We manufacture the earmolds from the impressions that are provided, if you supply your own impressions that are not to our requirements, we cannot guarantee a comfortable fit and correct seal.

A bite block is only required if we are producing earmolds for singing, all other applications a bite block is optional. The bite bloke does give the finished earmold a tighter fit in the ear.

Please supply one full set of impressions of both ears. They need to be deep inside the ear canal and should reach the second bend of the canal for the best seal. A small over-flow of material should be covering concha to give a full detail of the ear.

The material should be injected into the ear being hand mixed and syringed into the ear or via a trigger mixing canula gun for best results. A good steady firm flow, keeping the tip of the syringe or canula buried in the soft material. Make sure you get full coverage of the canal, concha and all the way up to the helix. Then bring the material out enough to cover the ridge of the ear opening but not too much as the extra weight can distort the ear.

Once the impression is fully dry remove and place unaltered into a plastic sealed bag with your details on it and send to us with a completed order form.

A full set of impression instructions are available by clicking this link. (Insert Link Here)

If your impressions are not able to be used, we will contact you directly to ask for new impressions to be done. If you choose not to have new impressions made, we will not be able to offer our fit guarantee and the plugs will be supplied in a “as in” state.

CUSTOM EARMOLD ORDERS

Once we’ve received acceptable impressions your order will be processed and should be completed within 7-10 business days and posted back to you via Australia Post unless other arrangements are made.

Payment of custom orders are to be made at the time of placing your order. Please ensure you have all your correct details on the order form to speed up the process.

WARRANTIES – REPAIRS – ALTERATION

Our custom earmolds have a 4-year mould integrity warranty against defective material or workmanship.

Our wiring harnesses have a 1- or 2-year warranty depending on the item purchased for manufacturing faults or if the unit fails under general use and condition.

Warranty can not be claimed in the following situations:

  • Blockage due to wax, debris or moisture build up in the sound bore. A cleaning charge will be applied
  • Self-damage both accidental or deliberate to the cable, harness or connector.
  • If the product has been misused for the purpose required, abuse or malice.
  • Attempts to modify or rectify the custom earmolds or wiring either by yourself or someone DesignEars hasn’t authorized.

In most cases we may be able to repair damage done to the electronic cable. Please email us with photos of the damage and we will be able to quote on the repair for you.

In some cases, we may even be able to repair or alter other manufacturers’ products in limited situations, please email photos and descriptions for a quote.

We understand that over time your ear may change and you may need an alteration to your product, Please email photos and a description of the alterations required to see if we can help and provide you with a quote.

EARMOLD AUSTRALIA PRODUCTS

As a Provider of Earmold Australia Products and Services please click on the link below to see the warranty terms offered. https://earmold.com.au/shopper-information/terms-and-conditions

PRIVACY

DesignEars® will record your email address and any other information submitted and will only use this information for the purpose for which you provide it.

Your email address will not be added to a mailing list unless provided by you specifically for that purpose.

We will not sell or give your e-mail address, or any other information relating to you to anyone else, we are fully committed to protecting your privacy. Personal information provided will only be used to process your order and to notify you of upcoming promotions, offers and new products. We will not share the information you provide to us to any third parties.

DesignEars® offers a secure site for all our customers, which allows you to shop with confidence.

About DesignEars

We manufacture an extensive range of custom hearing protection for a multitude of uses for industrial work environments, motorcyclists, motorsports, race car drivers, pilots, and other uses such as swimming, sleeping, shooting, security, relaxation, travel, stage, singers, musicians and many more.

Contact Us
  • 4 Pasadena Ct, Alexandra Hills QLD 4161
  • 0484 928 388
  • info@designears.com.au
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